Technical Support and FAQ

Who can Request an eReferral Account?

Central Intake eReferral is only open to Healthcare Providers.

Hoping to get started sending eReferrals?

Please complete this form and an eReferral Coordinator will follow up with you.

How do I reset my password?

Please email for all password updates/changes.

How do I add a delegate to my profile?

Request a Delegate be added to your account by submitting the Delegate Registration Form

Does Central Intake provide training and resources?

Training can be scheduled by contacting

Access all downloadable guides can be found here.

Can I access Central Intake eReferral anywhere?

Yes, eReferral can be accessed through any of the approved browsers (Mozilla Fire Fox, Microsoft Edge and Google Chrome) by using the secure link. Save link as a browser favourite for easy access.

How do I save the website as a browser favourite?
Are you currently using eReferral and have a technical support issue?

Please email and the support team will get back to you.

What Access does my Requester profile allow

As a requester, you will be able to submit referrals for the included pathways, as well as view the status of the referral which includes, service provider information, appointment dates and cancellation reasons.

My Referral says it was cancelled. How do I find out Why?
Reaching Customer Support

Hours: Weekdays 8:00am – 4:00pm ET
Phone: 905-338-2983 ext 4870