New Resource Centre | Central Intake Program

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eReferral offers Central Intake eReferrals users the ability to create, submit, track and manage referrals in real time throughout the referral process. At all stages in the referral life cycle, any health care professional associated with a referral can track its status and view its details.

eReferral continues to expand to include more specialties. Training materials, including quick references and eDemos are available.

eReferral User Guide: is an in depth resource providing information about all areas of eReferral.
eReferral Quick References: are short illustrated instructions that tell you, step-by-step, how to complete key tasks in the application.
eReferral eDemos: are 2-3 minute videos which illustrate the key functions of eReferral.

User Guides

Requester (All Pathways)
User Guide

Step by step instructions on submitting and tracking referrals.

Last Update: 2021-04-29

Hip & Knee Rapid Access Clinic – Surgeon Office (Receiver) User Guide

User Guide. Hip and Knee RAC Surgeon step-by-step instructions.

Last Update: 2021-04-29

MSK Rapid Access Clinic
User Guide

For RAC Receiver
step-by-step instructions.

Last Update: 2021-04-29

Shoulder Rapid Access Clinic
Surgeon Office (Receiver) User Guide

User Guide. Shoulder RAC Surgeon
step-by-step instructions

Last Update: 2021-04-29

Requester – Addictions & Mental Health
User Guide

Step by step instructions on submitting and tracking referrals.

Last Update: 2021-05-12

Receiver Addictions & Mental Health
User Guide

Step by step instructions on
referral processing.

Last Update: 2021-09-16

Quick References

eReferral (Decline vs. Cancel) Diabetes Education

Quick Reference.

Last Update: 2021-04-29

How to Add an Appointment Date
Receiver

Quick Reference.

Last Update: 2021-04-29

Trouble Shooting
Browser Issues

Quick Reference.

Last Update: 2021-04-29

How to create a website bookmark – all approved browsers

Quick Reference.

Last Update: 2021-09-30

Saving
an eRequest

Quick Reference.

Last Update: 2021-04-29

Quick Process
& Side-by-Side view

Quick Reference.

Last Update: 2021-05-12

Video Tutorials

Requester Overview Training Module

Training module. Review of eReferral and requester features.

Video Coming Soon

Last Update: 2021-04-29

Addictions & Mental Health Requester

Training module.

Last Update: 2021-05-11

Diabetes Education Requester

Training module.

Last Update: 2021-04-29

Requester MSK – Hip & Knee

Training module.

Last Update: 2021-04-29

Receiving Provider – Diabetes Education

Triage and respond.

Last Update: 2021-05-11

Receiving Provider – Addictions & Mental Health

Triage and respond.

Last Update: 2021-05-13

Receiving Surgeon Office – MSK Hip & Knee Rapid Access Clinic

Triage and respond.

Last Update: 2021-05-17

How Do I Set-up eReferral Filters?

Receivers.

Last Update: 2021-05-11

How to Attach Supporting Documents

Training module.

Last Update: 2021-04-29

Checking the Status of Your Referral

Review a referral you created.

Last Update: 2021-05-11

Receiver – Sending eFaxes

How to send a fax through eReferral

Last Update: 2021-05-11

Requester – Submitting Diabetes Foot Care Referral – DEP

How to submit a Diabetes Foot Care Referral

Last Update: 2021-05-11

Referral Delays

Last Update: 2023-02-10

Slot Management – Direct Booking User Guide – Receiver

Last Update: 2023-06-20